Question 1

Hours of Operation

Accepted Answer

Online
24/7

In-Store
Mon - Thu: 10am - 7pm
Friday: 10am - 6pm
Sat & Sun : Closed

Holiday hours may vary

Question 2

Do I need a prescription

Accepted Answer

Yes.  For certain products a prescription is required from a licensed Veterinarian registered in Canada

Question 3

Is VetScript.ca a licensed pharmacy

Accepted Answer

VetScript.ca is a division of Regency Pharmacy which is a licensed pharmacy by the Ontario College of Pharmacists, Accreditation number 310233

Question 4

Do you charge a dispensing fee

Accepted Answer

Yes, a $9.99 dispensing fee is charged on all prescription items.  There is no dispensing fee on non prescription products.

Question 5

Do you carry the same medications as my vet?

Accepted Answer

Yes we do!

Question 6

Do you dispense compounded medications?

Accepted Answer

Yes we do!

Question 7

I can't find the product I'm looking for

Accepted Answer

Please call us, email us or fill out our contact us form and we will be happy to locate the product you are looking for.

Question 8

Price Match Guarantee

Accepted Answer

We're committed to providing exceptional value. If you find the same eligible product at a lower advertised price from a Canadian authorized retailer, we'll match it.How It WorksTo qualify for a price match:The product must be identical, including brand, strength, dosage form, size, and quantity.The competitor's price must be current, publicly advertised, and verifiable at the time of purchase.The product must be in stock and available for immediate purchase from the competitor.The request must be made before purchase or within 14 days of your purchase date.
ExclusionsOur Price Match Guarantee does not apply to:Clearance, liquidation, closeout, or discontinued items.Limited-time promotions, flash sales, coupons, loyalty rewards, rebate offers, or pricing errors.Marketplace sellers, auction websites, or unauthorized third-party vendors.Products sold outside of Canada.Prescription pricing covered by government or private insurance plans where reimbursement rules apply.Professional service fees, dispensing fees, shipping charges, taxes, or compounding fees.Prescription medicationsCompounded medicationsBulk ordersSpecial ordersFood items
Our CommitmentOur goal is to provide competitive pricing while delivering exceptional service, expert care, and a seamless customer experience. If you believe you've found a lower eligible price, contact our team and we'll be happy to review your request.Some conditions apply. We reserve the right to verify competitor pricing and to decline requests that do not meet the terms of this Price Match Guarantee.

VetScript Help Center

Frequently asked questions